Your privacy is our priority. This document clearly explains how i8 live 1 collects, stores, uses, and protects your personal data every time you use our platform.
This Privacy Policy describes the personal data collection and usage practices of i8 live 1. By using our platform, you agree to the terms set out in this document. Please read it carefully before registering an account.
At i8 live 1, we understand that your trust in us depends not only on the quality of the games we offer, but also on how we handle your personal information. Every piece of data you share with us — from your name to your financial details — is managed with full responsibility and transparency.
This Privacy Policy applies to all users who access the i8 live 1 platform through our website at i8live1.app or through our mobile app. It covers all data collection processes, storage methods, purposes of use, disclosure to third parties, and your rights as a user.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices in data management. Every measure we take is to ensure your information remains secure and is only used for purposes you have consented to.
All data transmitted between your device and our servers is protected with 256-bit SSL encryption. No information travels in plain text across our network.
Your data is stored in data centres equipped with multiple layers of physical and digital protection. Access to our databases is strictly restricted to authorised personnel only.
Our system uses two-factor authentication (2FA) and real-time login monitoring to ensure that only you can access your account at any time.
All our data handling practices fully comply with the Malaysia Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always upheld.
Your payment card details and bank information are never stored on our servers. All financial transactions are processed through PCI-DSS certified payment gateways.
Our Privacy Policy is reviewed periodically to ensure it remains relevant to the latest technological developments and legal requirements in Malaysia.
I8 live 1 collects various types of personal data when you interact with our platform. This data collection is necessary to enable us to provide you with a secure, personalised, and high-quality service.
When you register a new account, we collect basic information required to verify your identity and grant access to the platform. This includes your full name as per your identification document, national ID or passport number, date of birth, active mobile number, email address, and residential address. All this information is required as part of the industry-standard KYC (Know Your Customer) process.
To process deposits and withdrawals, we collect your bank account details including bank name, account number, and account holder name. We do not directly store credit or debit card numbers — all card-based payment data is processed through third-party payment gateways with full PCI-DSS certification.
When you use our platform, we automatically record certain technical data that helps us improve service quality. This includes your device's IP address, browser type and version, operating system, session time and duration, pages visited, games played, and your full transaction history within your account.
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Data | Identity verification (KYC) | Throughout active account + 7 years |
| Financial Data | Transaction processing | 7 years (legal requirement) |
| Usage Data | Service improvement | 24 months |
| Cookie Data | User experience | Until cookies are deleted |
Our platform uses cookies and similar tracking technologies to enhance your experience. The cookies we use fall into three categories: essential cookies (required for the platform to function), performance cookies (which help us understand how users interact with the platform), and preference cookies (which store your chosen settings). You can manage your cookie preferences through your web browser settings, although this may affect certain platform features.
We never collect sensitive data such as PINs, passwords in plain text, or biometric information. Your password is stored in a hashed format that cannot be reversed by anyone, including our own staff.
Every piece of data we collect is used for a specific and legitimate purpose. i8 live 1 does not use your data for any purpose other than those stated below, unless you have given explicit consent beforehand.
Your data is primarily used to operate your account and provide the services you request. This includes processing registration and login, verifying your identity during the KYC process, processing deposits and withdrawals, managing bonuses and promotions you are eligible for, and providing transaction records and game history to you.
Your data plays a vital role in maintaining platform security and preventing fraud. We use your information to detect unusual account activity, prevent unauthorised access, monitor for fraudulent activity and money laundering, and ensure compliance with applicable legal and regulatory requirements.
We analyse usage data in aggregate to understand how users interact with our platform. This analysis helps us identify areas for improvement, develop more relevant new features, optimise platform performance, and tailor content and game recommendations to your preferences.
We use your contact information to send important notifications related to your account, such as transaction confirmations, security alerts, policy updates, and relevant promotional information — where you have consented to receive them. You can manage your notification preferences through your account settings at any time.
I8 live 1 takes seriously its responsibility not to sell, rent, or disclose your personal data to third parties without your consent, except under the circumstances outlined below.
We work with a number of trusted service providers to operate the platform. These include payment gateway providers that process your financial transactions, gaming software and entertainment content providers, cloud service providers for data storage and processing, and customer support platforms. All these providers are bound by strict contracts and may only use your data for purposes specified in our agreements with them.
In certain circumstances, we may be required by law to disclose your data to the relevant authorities. This includes responding to valid court orders, investigations by law enforcement agencies, reporting obligations under anti-money laundering laws (AMLA), and other requirements prescribed by applicable Malaysian law.
All third-party service providers we work with are bound by strict data confidentiality agreements and are audited regularly to ensure compliance with our data protection standards.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and i8 live 1's internal policies, you have various rights regarding your personal data. We are committed to making it easy for you to exercise these rights.
You have the right to request a copy of all personal data we hold about you. Such requests will be processed within 14 working days.
If your data is inaccurate or incomplete, you may request a correction through your account settings or by contacting our support team.
You may request deletion of your data, subject to legal record retention requirements. Financial data must be retained for 7 years in accordance with applicable law.
You have the right to object to the use of your data for direct marketing or analytics purposes at any time through your communication preference settings.
You may request an export of your data in a machine-readable format (JSON or CSV) to facilitate transfer to another platform if needed.
In certain circumstances, you may request that the processing of your data be temporarily restricted, for example while a correction of information is being carried out.
To exercise any of the above rights, please contact our customer support team. We will process your request within 14 business days and notify you if legal requirements prevent any specific action.
Protecting your personal data is more than a legal obligation for us — it is a core commitment to the trust you place in i8 live 1. We continuously invest in the latest security infrastructure to ensure your data is always protected.
The i8 live 1 platform is built on enterprise-grade cloud infrastructure with multiple layers of security protection. All data transmitted between your device and our servers is secured with TLS 1.3 (Transport Layer Security), the highest security standard in the industry. Our servers are protected by carefully configured firewalls, intrusion detection systems (IDS), and 24/7 security monitoring.
Access to user data within our organisation is strictly limited on a need-to-know basis. Staff who require access to specific data must go through a multi-layer verification process, and all their actions are recorded in tamper-proof audit logs. We conduct thorough background checks on all personnel with access to data systems.
In the event of any security incident involving your data, i8 live 1 has detailed response procedures in place. We will notify you within 72 hours if the incident is likely to affect your personal data, in line with industry best practices. We will also take immediate steps to contain the impact of the incident and prevent recurrence.
The i8 live 1 security system undergoes penetration testing by an independent security firm at least once a year. All identified vulnerabilities are addressed promptly according to critical priority.
I8 live 1 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
If you are a parent or guardian and discover that your underage child has registered an account using false information, please contact our support team immediately. We will investigate the matter and delete all related data within 48 hours of receiving confirmation.
We encourage parents and guardians to take an active role in monitoring their children's online activities and to use appropriate parental control software on shared devices.
Registration by individuals under the age of 18 is strictly prohibited and constitutes a serious violation of our Terms and Conditions. Any account found to be owned by an underage user will be terminated immediately.
I8 live 1 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, new technologies, updated legal requirements, or other relevant factors. The "Last Updated" date at the top of this document will always reflect the most current version.
If we make significant changes to how we handle your personal data, we will provide clear notice via your registered email or through a prominent in-platform notification before the changes take effect. You are encouraged to review this Privacy Policy from time to time.
Continued use of the i8 live 1 platform after a change notice has been issued will be considered acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account before the changes take effect.
Enjoy a safe gaming experience with your privacy fully protected. Register a free account today and discover the difference of a platform that truly cares about your data security.